FAQ

All reservations are subject to guaranteed payment. Charges for your reservation will be billed to the credit card if you do not cancel your service in advance (see our cancellation policy).

Yes, you may reserve a child safety seat for $25.00 per seat. We offer both baby seats and booster seats. All of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.

As with any other form of public transportation, we are not responsible for articles left behind in our vehicles. However, we will make every effort to return lost items. Please call or email us immediately when you realize an item is missing. We will need a detailed description of the lost item along with the date, time and location of service, and reservation number, if available.

Your driver will arrive 10-15 minutes prior to the scheduled pickup time. Please make sure that you are ready and waiting outside where the driver can see you when they pull up.

Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

The service MUST be scheduled at least 24 hours in advance. For private vehicle service, please call at least 2 hours in advance. If booking online, all reservations MUST be made by 11:00 a.m. for next day service.